This Privacy Policy describes how data is collected, processed, and stored when using Meta integrations (WhatsApp, Facebook, Instagram) within your Odoo system. By using the integration, you consent to the practices described below.

1. Data We Collect

• User profile data (name, phone number, email) received from Meta platforms.
• Message content, media attachments, and metadata for processing in Odoo.
• Technical information like webhook delivery timestamps, IP addresses, and event identifiers.

2. How We Use Data

​Data is used solely for enabling seamless communication between your customers and your organization inside Odoo. This includes storing chat history, linking messages with customer records, and triggering automated workflows or server actions.

3. Data Sharing & Disclosure

​We do not sell or share your Meta data with third parties. Data is shared only within Odoo's authorized users and services necessary for integration. Meta may also process data according to their own Privacy Policy (see Meta’s official documentation).

4. Data Security

​We implement encryption (HTTPS) and Odoo access control (user permissions) to protect your data. Ensure your Odoo server is regularly updated and secured to prevent unauthorized access.

5. Data Retention

​Data is retained as long as required for business operations or until manually deleted from Odoo by an administrator.

6. Your Rights

​You have the right to access, correct, or delete your data. Please contact your Odoo administrator to exercise these rights.

7. Policy Updates

We may update this Privacy Policy as Meta or Odoo features evolve. The latest version will always be available in your Odoo system or internal documentation.

8. Contact

For any questions regarding this policy, please contact your system administrator or integration provider.